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FAQ
Frequently Asked Questions If you don't see what you need here, try the troubleshooting sections or giving Fireplace Superstore a call at 515-270-5388 or toll free: 800-270-1847
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| 1 |
Will my direct-vent gas fireplace still turn on if I lose power?
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| 2 |
How do I know what Brand and Model my fireplace is?
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| 4 |
My pilot is lit but my fireplace won’t turn on.
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| 6 |
 Why am I getting cold air coming in around my fireplace?
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| 7 |
I need to replace a piece of my chimney pipe, can I get that from Fireplace Superstore?
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| 8 |
Can someone from Fireplace Superstore come to my home and service my fireplace?
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| 9 |
Does Fireplace Superstore install fireplaces?
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| 10 |
Is a front required for my direct-vent gas fireplace?
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| 11 |
How much more heat will I get if I have a fan?
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| 12 |
My neighbor and I both have direct-vent gas fireplaces; why is his flame larger than mine?
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